Privacy Policy — Implementation Club

Overview

Implementation Club (“we,” “us,” or “our”) operates ImplementationClub.com and the member portal at portal.implementationclub.com. We are based in Chino Hills, California (San Bernardino County).

This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding it. By using our services, you agree to the practices described below.

Questions? Email us at [email protected]

Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you purchase a membership, we also collect billing information. Payments are processed by a PCI DSS-compliant payment provider — we never store your full card details.

Mobile Number

If you provide a mobile phone number, we may use it to send you text messages (SMS) about your membership, session reminders, and important updates. See the “Text Message Communications” section below for full details, including how to opt out.

Usage Data

We collect information about how you interact with our services — pages visited, features used, session duration, and actions taken inside the member portal. This helps us improve the product.

Communications

If you contact us via email or text, we retain that correspondence to provide support and improve our services.

How We Use Your Information

To provide and operate the Implementation Club platform
To process payments and manage your membership
To send transactional emails and, where you have consented, text messages (account, billing, session reminders, support)
To improve our tools based on how members use them
To respond to your support requests
To comply with legal obligations

We do not sell your personal information. We do not use your data for advertising purposes on third-party platforms.

Text Message Communications (SMS)

We may send you text messages (SMS) for:

Account notifications and membership updates
Session reminders (weekly Thursday implementation sessions)
Important announcements from the Implementation Club
Support responses when requested

Consent: By providing your mobile number, you consent to receive text messages from Implementation Club. You are not required to provide a mobile number to use our services.

Message frequency: Message frequency varies. You may receive up to a few messages per week during active membership.

Rates: Standard message and data rates may apply depending on your carrier and plan.

To stop receiving texts: Reply STOP to any text message at any time. You will receive a one-time confirmation message and no further texts will be sent. You can re-subscribe at any time by texting START.

For help: Reply HELP to any text, or contact us at [email protected].

Carriers are not liable for delayed or undelivered messages.

Service Providers We Use

We work with trusted third-party service providers to operate our platform. These providers process data only as necessary to perform services on our behalf and are bound by appropriate data protection obligations.

Hosting & Infrastructure — We use a cloud hosting provider to operate this website and the member portal. This provider collects server logs, request metadata, and performance data as part of normal operations. Data is transmitted over encrypted connections (HTTPS).

Database & Authentication — We use a secure cloud database service to store your account information, membership records, and portal data. Data is encrypted in transit and at rest.

Payment Processing — All payments are processed by a PCI DSS-compliant payment provider. We do not store your full card number. Your billing information is handled under the payment provider’s security and compliance standards.

Analytics & Product Improvement — We use product analytics software to understand how members use the portal. This may include usage tracking, session recordings, and feature interaction data. This information is used internally to improve our platform and is not sold or shared with unaffiliated third parties.

Email Delivery — We use a transactional email service to send account confirmations, membership notices, and support replies. Email delivery providers may process your email address and message metadata to facilitate delivery.

Text Message Delivery (SMS) — We use a compliant SMS delivery provider to send text messages to members who have opted in. Your mobile number is shared only as necessary for message delivery.

AI-Powered Features — Certain tools within the portal use artificial intelligence to generate content, summaries, or recommendations. Data submitted to these features is processed by AI service providers. We limit what information is sent to only what is necessary for the feature, and we do not submit personally identifiable information beyond what the feature requires.

Connected Integrations — Members may optionally connect their own third-party accounts (such as advertising platforms, search analytics, or CRM systems) to their portal for reporting purposes. Data from these accounts is displayed within your personal portal only and is not shared with other members or third parties.

Cookies

We use cookies and similar tracking technologies for:

Keeping you logged in (authentication session cookies)
Remembering your preferences
Analytics and usage tracking to improve the platform

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the portal.

Data Retention

We retain your account data for as long as your membership is active, plus a reasonable period afterward for billing and legal purposes. You may request deletion of your account at any time by emailing [email protected].

Your Rights (California & CCPA)

As a California resident (and under applicable laws), you have the right to:

Know — Request information about personal data we’ve collected about you
Delete — Request deletion of your personal data
Correct — Request correction of inaccurate personal data
Opt out of sale — We do not sell personal data, so no opt-out is required
Non-discrimination — We will not treat you differently for exercising these rights

To exercise these rights, email [email protected]. We will respond within 45 days.

Security

We use industry-standard security practices including encrypted data transmission (HTTPS), password hashing, and access controls. However, no system is 100% secure — if you believe your account has been compromised, contact us immediately.

Children’s Privacy

Our services are intended for adults (18+) running or building businesses. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active members of material changes via email. Continued use of our services after a change constitutes acceptance of the updated policy.

Contact

Implementation Club
Chino Hills, CA (San Bernardino County)
[email protected]

Also see our Terms of Service.